A practical, people-centered guide for Youth Service Bureau leaders, staff, and partners across Connecticut. Developed by CYSA, this handbook offers foundational knowledge, onboarding tools, and real-world insights into YSB structures, core functions, partnerships, and best practices. Whether you’re new to the field or looking to deepen your expertise, it’s a go-to reference for strengthening programs and supporting youth and families statewide.

Table of Contents

1. 1. Orientation: CYSA, Chapter, and Purpose
   2. What is a Youth Service Bureau (YSB)?
   3. YSB Structures: Municipal vs. 501(c)(3)
   4. Understanding ACUs (Administrative Core Units)
   5. Getting Started as YSB Leadership
   6. YSB Grant
   7. Human Voices: Lessons from the Field
   8. Key Partnerships and Collaborations
   9. Administrative Essentials
   10. Best Practices
   11. Centering Youth Voice & Leadership
   12. Prevention & Programming
   13. Youth Diversion Teams (YDTs)
   14. Data, Evaluation, and Telling your story
   15. Advocacy 101
   16. Appendix